Refund policy

Return Policy

Here at BestSoccerGuide, we pride ourselves on outstanding customer service. We want you to feel confident and secure when shopping with us; therefore, you may return a product to us no matter where you live in the world, provided the return is made within 30 days of the order date.

All returned items must meet the following conditions:

• Products must include all original manufacturer tags and labels
• Items must be returned in their original packaging
• Products must be unused, unworn, and in resellable condition

Once these conditions are met, we will gladly offer either:

• A full refund for the returned item(s), or
• An exchange for another product of equal value

Please note that failure to comply with the return conditions may result in a 10% deduction from the refund amount to cover restocking and handling costs.

If you request an exchange, the customer will be responsible for return shipping costs. The only exception is when the return is due to an error made on our part (such as incorrect item sent or defective product).

If you have any questions regarding returns, please contact us at:

Email: [email protected]

Company Information

Ocean Global Trading Co., Limited
UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG