Shipping policy
Shipping Policy
At BestSoccerGuide, we are committed to delivering your order safely, efficiently, and as quickly as possible, no matter where you are in the world.
Company Information
Ocean Global Trading Co., Limited
UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG
Email: [email protected]
Order Processing Time
All orders are processed within 2–3 working days after payment confirmation.
- Orders are processed Monday to Friday (excluding holidays)
- Once your order is dispatched, you will receive a confirmation email with tracking information (if available)
- Custom/personalized items may require additional processing time (2–5 working days)
Shipping Methods
We work with reliable international courier partners and logistics networks to ensure safe and trackable delivery worldwide.
All shipments are handled through:
- Standard international postal services
- Tracked courier delivery services (where available)
Estimated Delivery Times
Delivery time depends on your location and local customs processing.
- United Kingdom: 3–5 working days
- Europe: 5–10 working days
- United States & Canada: 7–15 working days
- Rest of World: 10–20 working days
Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to customs delays.
Shipping Fees
Shipping costs are calculated at checkout based on:
- Destination country
- Order weight and size
- Shipping method selected
We may offer free shipping promotions from time to time, which will be clearly displayed on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can:
- Track your order in real time
- View delivery updates from the courier
- Monitor estimated arrival time
If you do not receive tracking details within a few days after dispatch, please contact us.
Customs, Duties & Taxes
For international orders:
- Import duties
- Customs taxes
- Local handling fees
may be charged by your country’s customs authority.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: [email protected]
Comment